That, combined with record high tides, wreaked widespread havoc, bringing the city to a virtual standstill. As the water rose waist-high in many areas, people found themselves stranded at railway stations, in trains, and on roads and sidewalks. Nevertheless, on the second day of the flooding, even before the city had limped back to life, the dabbawalas were back on the job, wading through the water. They quickly became a symbol of gritty resilience. The 5, or so dabbawalas in the city have an astounding service record. That entails conducting upwards of , transactions in six hours each day, six days a week, 52 weeks a year minus holidays , but mistakes are extremely rare.

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They are also made use of by prominent meal suppliers in Mumbai where they ferry ready, cooked meals from central kitchens to the customers and back. The Begining.. Other people also liked the idea and the demand for Dabba delivery soared. It was all informal and individual effort in the beginning, but visionary Mahadeo Havaji Bachche saw the opportunity and started the lunch delivery service in its present team-delivery format with Dabbawalas.

In Bombay, Mahadeo Bhavaji Bachche started a lunch delivery service with about a hundred men. In , he informally attempted to unionize the dabbawallas. And as the city grew, the demand for dabba delivery grew too. The current president of the association is Raghunath Medge. In , Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. The Journey… The journey of Mumbai Dabbawalas has been a fascinating one, where they have proved their mettle over and over again.

Apart from Forbes, the Dabbawalas have aroused the interest of many other international organizations, media and academia.

It has very well survived the threats from todays business environment but has manage to survive through and that too has done it very well. How it works.. As many of the carriers are of limited literacy, the dabbas boxes have some sort of distinguishing mark on them, such as a colour or group of symbols. Lunch boxes are usually marked in several ways: 1 abbreviations for collection points, 2 colour code for starting station, 3 number for destination station and 4 markings for handling dabbawala at destination, building and floor.

The dabbawala then takes them to a designated sorting place, where he and other collecting dabbawalas sort the lunch boxes into groups. The grouped boxes are put in the coaches of trains, with markings to identify the destination of the box. The markings include the railway station to unload the boxes and the destination building delivery address.

At each station, boxes are handed over to a local dabbawala, who delivers them. The empty boxes are collected after lunch or the next day and sent back to the respective houses. The service is almost always uninterrupted, even on the days of severe weather such as monsoons.

Since , when the dabbawalas formally came into existence, none of them had ever gone on strike until when the members decided to head towards Azad Maidan to support Anna Hazare in his campaign against corruption. Between , and , lunch boxes are moved each day by 4, to 5, dabbawalas, all with an extremely small nominal fee and with utmost punctuality. Prince Charles visited them during his visit to India; he had to fit in with the schedule of Mumbai Dabbawalas, since their timing was too precise to permit any flexibility.

He often presents his results on the efficiency of Dabbawallas in various fora. In , the Indian Institute of Management Ahmedabad featured a case study on the Mumbai Dabbawalas from a management perspective of logistics In , Harvard Business School added the case study The Dabbawala System: On-Time Delivery, Every Time to their compendium for its high level of service equivalent of Six Sigma or better with a low-cost and simple operating system.

This for sure is an inspiration for the entire nation that is looking upto a new era of revolution in business ecosystem. The Dabbawalas are for sure a great example to emulate for everyone. It goes without saying that the hunger to succeed and and the grit to surpass all odds on the way is the right receipe for success.


Mumbai’s Models of Service Excellence

The dabbawalas carry tiffin for the employeesehich contains two main committees of the contractors who run the business. The essence of this whole system is the trust that is there between the employees and the contractors There are two commitees: The Mandal committee It is mostly flat hierarchy workers called carriers 11 members in the mandal committee In total there are members in this system The inter team process is between the carriers and the delivery address: Carrier will pick up tiffin at 10 am labels the essentials about where it is to be reaches Special carriers are those who take up area wise service All the tiffins are taken to the railway station where another carrier arranges them and puts them on a 2. The dabbawalas main feature is the trust that runs along in their system. Today we fight against time. By , roughly , transactions were completed within six hours e each day, six days a week, 51 weeks a year, and op perating at a quality level comparable to Six-Sigm processes see Exhibit 1 for Quality Award and Ce ma ertification. Som customers had been using the service for more th 20 years; me han some dabbawalas had been deliverin


Mumbai Dabbawalas: Case study for management students

Shubham Vashisht, Roll No. The matter embodied in this has not been submitted earlier for the award of any degree or diploma to the best of my knowledge and belief. Bharti Arora, Roll No. Secondly I would also like to thank my parents and friends who helped me a lot in finalizing this project within the limited time frame.


The Story of Mumbai Dabbawalas

A widely adopted textbook defines logistics management as follows: Tiffin distribution is suspended for mumbsi days each March as the tiffin-wallahs go home for the annual village festival. Dabbawala — Wikipedia When they feel that new employees are capable to work, that time training will completed. The empty boxes are dbabawala after lunch or the next day and sent back to the respective houses. They have some poets which new recruit Dabbawala should follow these rules are as follows. The dabbawalas also stud dabbawallas or dabbawallahscalled tiffin wallahs in older sources constitute a lunchbox delivery and return system that delivers hot lunches from homes and restaurants to people at work in Indiaespecially in Mumbai. World class logistics operations: Safety — The Local train of Mumbai are always much crowed and it is very tough to take even small luggage during peak times.




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